Refund Policy

Under article 49 of the Brazilian Consumer Defence Code, if you bought within Brazilian territory, you may cancel the purchase within 7 calendar days of the payment being confirmed, without giving a reason.

Once a refund is approved, the licence, slots and keys from that purchase are revoked — the module stops working on your bot.

For purchases made in the United States, the store's policy does not offer change-of-mind refunds once the product has been delivered. You are refunded at any time in the cases listed under Refunds for product problems.

This does not affect any rights under federal or state law that cannot be waived by contract; if such a law applies to your purchase, it takes precedence over this policy.

For purchases made outside Brazil and the US, the store's policy is the same as in the US: there are no change-of-mind refunds once the product has been delivered, and you are refunded in the cases listed under Refunds for product problems.

If your country's law grants a right of withdrawal or refund that cannot be waived by contract — as happens in some cases in the European Union and the United Kingdom — it takes precedence over this policy.

In Brazil (after the 7 days) and in any other country (at any time), we consider a full or partial refund when:

• the module does not work as described and support cannot fix it within a reasonable time;
• you were charged twice or the wrong amount;
• the product was not delivered to your account.

• a change of mind after 7 days in Brazil, or any change of mind in other countries, when the product works as described;
• problems caused by your hosting, your configuration or Discord changes outside our control;
• licences revoked for breaking the Terms of Service;
• keys or codes already redeemed and passed on to someone else;
• subscription periods already used (cancelling applies to future charges).

Nothing in this list limits rights under applicable law that cannot be waived.

You can cancel a subscription at any time to avoid the next charge; the current period is not refunded unless it was charged in error or the product has a problem.

In Brazil, the 7-day right of withdrawal also applies to the first charge of a subscription.

Open a request on our Discord with:

• the order number (in My account → Orders);
• the country you bought from;
• the reason for the request;
• for a technical problem, what happens and, if shown, the error reference the bot displayed.

We reply within 5 business days.

Refunds go back through the payment method used: a card reversal (timing depends on your bank, usually up to two statements), a PayPal refund or, in Brazil, a Pix back to the original account. The money comes back in the currency it was paid in.

Before disputing a charge with your bank, talk to us — it is faster. While a dispute is open, the order's licences may be suspended until it is resolved.